Privacy policies related to data processing

China Class Global Limited
This website and all services are operated by China Class Global Limited.
General Information
This Policy describes how personal data is collected and processed when using the website https://china-family.onlineand related services.
By using the website and providing your data, you agree to this Policy.
What Data We Collect
We may collect the following categories of personal data:
Contact Information
Name, phone number, email address, and (for minors) parent or guardian contact details.
Account Information
Login details, user ID, subscription status, lesson schedule, and service usage.
Payment Information
We do not store full card details. We may receive limited data from payment providers, such as transaction ID, payment status, and last 4 digits of the card.
Educational Data
Lesson recordings (for quality control), assignments, and progress data.
Technical Data
IP address, cookies, device type, browser, and usage behavior.
Data of Minors
Children’s data is processed only with parental or guardian consent.
How We Use Data
We use personal data to:

• provide educational services
• manage accounts and schedules
• communicate with users
• process payments and refunds
• improve service quality
• send updates and marketing communications

You can unsubscribe from marketing at any time.
Legal Basis
We process personal data based on:

• user consent
• performance of a contract
• legitimate business interests
• compliance with Hong Kong law

Sharing of Data
We may share data with:

• teachers and staff (for service delivery)
• payment providers (Stripe, PayPal, Wise)
• technical providers (cloud storage, CRM, Zoom, etc.)
• marketing platforms (in anonymized form)
• authorities, if required by law

We do not sell personal data.
Data Storage
Data may be stored in the EU, Hong Kong, or Singapore.
We retain data for up to 7 years after service termination, unless deletion is requested earlier (where legally possible).
Data Protection
We apply appropriate security measures, including:

• encryption (HTTPS/SSL)
• access control
• system monitoring
• backups

User Rights
You have the right to:

• access your data
• correct inaccurate data
• request deletion
• withdraw consent
• restrict processing
• request data export

Cookies
We use cookies for:

• website functionality
• analytics
• personalization
• marketing

You can disable cookies in your browser settings.
International Transfers
Data may be transferred internationally (EU, US, Singapore) when necessary for service delivery.
We only work with providers that ensure adequate data protection.
Updates
We may update this Policy at any time. Continued use of the website means acceptance of the updated version.
Contact
China Class Global Limited
Website: https://china-family.online
Email: info@china-family.online

Cookie Policy
China Class Global Limited
This website and all services are operated by China Class Global Limited.
General Information
This Policy explains how cookies and similar technologies are used on the website https://china-family.online.
By using the website, you agree to the use of cookies in accordance with this Policy.
What Are Cookies
Cookies are small text files stored in your browser to ensure proper website functionality, remember your preferences, and analyze usage.
Cookies do not directly identify you, but may be linked to your device and behavior.
Types of Cookies We Use
Necessary Cookies
These cookies are required for the website to function properly, including account access, security, and page display.
Functional Cookies
These cookies store your preferences, such as language settings, and improve user experience.
Analytics Cookies
These cookies collect anonymized data about how users interact with the website, including visited pages and time spent.
We may use tools such as Google Analytics.
Marketing Cookies
These cookies are used to show relevant advertising and measure campaign performance.
We may use tools such as Google Ads and TikTok Pixel.
Third-Party Cookies
Some cookies may be set by external services such as payment providers (Stripe, PayPal, Wise), video platforms (Zoom), or analytics tools.
We do not control these cookies but select trusted providers.
Cookie Storage Duration
Session cookies are deleted when you close your browser.
Persistent cookies may remain stored for up to 12 months, depending on their purpose.
How to Manage Cookies
You can control or disable cookies in your browser settings.
You can also delete previously stored cookies at any time.
Cookies and Minors
For child users, cookies are used only to support the operation of the educational platform.
Marketing cookies are not used in children’s accounts where applicable.
International Data Transfers
Cookies and related data may be processed on servers located in the EU, Singapore, the USA, or Hong Kong.
We work only with providers that comply with applicable data protection standards.
Updates
We may update this Policy at any time. Continued use of the website means acceptance of the updated version.
Contact
China Class Global Limited
Website: https://china-family.online
Email: info@china-family.online